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Orders are processed and shipped within 2–5 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email with your order details.

In the event of a return, please contact our Customer Service directly via the WhatsApp icon on the website. You will be connected immediately with a dedicated specialist who will guide you step by step through the return process. Only after following our team’s instructions should you send the product to Locarno.